JOB SUMMARY

Plans and delivers professional nursing care to patients. Job duties include diagnosis, vital signs, documents patient condition. Assists provider during exams as needed. Provides treatments or administers medications as directed, prescribed treatments. Handles complex issues and problems and refers only the most complex. Perform work under minimal supervision, coaching, provides leadership. Possesses comprehensive knowledge of subject matter, issues to higher-level staff. Requires current RN licensure. May act as a lead or first-level supervisor and/or mentoring to a subordinate group. Oral and written communication skills. Ability to work as part of a team.

Provides professional nursing care to assigned patients in an outpatient facility or clinic. Records patient histories, performs various diagnostic tests, administers medications, and develops patient care plans in conjunction with other medical professionals. Assists physicians during examinations and procedures, operating and monitoring medical equipment as necessary. May call in pharmacy refills. A bachelor's degree in nursing preferred. Requires a valid state RN license.

ESSENTIAL FUNCTIONS

Answers, screens, and routes all incoming calls professionally in a timely manner, functioning as a central communication source for the clinic, patients, patients’ family physician, and external sources. Responds to voicemails daily.
Exhibits pleasant interpersonal skills in greeting patients at office and on telephone.
Ensures superior ongoing patient satisfaction and customer service
Is proficient in EHR applications
Creates appropriate tasks for clinical staff, to achieve timely follow up.
Accurate interview and registration of new patients as well as updating demographic and insurance information on established patients.
Accurate input of demographic, guarantor, and insurance information into HER.
Obtains signature(s) of patient and/or responsible parties on consent, insurance and payment policies and procedures.
Communicates to the patients the details of consents, filing of insurance, and payment of services. Assists patients in understanding billing and collection of payment.
Collects and scans insurance cards or completed insurance forms from patients.
Identifies, follows up and secures missing (and incorrect) patient and insured party information for clean claim processing.
Scheduling patients for office appointments, maintaining parameters of provider schedules and following clinic standards and guidelines.
Cashier duties including maintaining cash box and daily cash reconciliation.
Verifies Insurance eligibility for all patient’s appointments 2 days prior to appointment.
Collects co-payments, co-insurance amounts, and/or time of service payments at the time of check-in, including self-pay discount and forwarding adjustment form to PFS for processing.
Makes appointment reminder calls.
Destroys confidential information per HIPAA guidelines.
Secures confidential items nightly, including Electronic Health Records (EHR), paper Medical Records.
Maintains phone system including message retrieval, and controls day and night mode functions.
Cross trained with which positions?
Actively participates in Strategic Quality Management for the department and organization. Actively participates in Customer/Guest Relations and Mandatory Education programs.
Must be free from governmental sanctions involving health care and/or financial practices.
Complies with the hospital’s Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations, and hospital, department and clinic policies and procedures.
Other duties as assigned. This list is non-exhaustive.