JOB DESCRIPTION
Field Calibration & Repair Technician
Job Summary
The Field Calibration and Repair Technician reports to the Service Manager or Branch Office Lead and is responsible for calibrating, troubleshooting, repairing, and installing all Troxler and competitor equipment both in-house and at customer sites. Field travel requirements are up to 75% during periods of high demand. Troubleshoot and repair to board level and limited component level repair when required. Service, calibrate and repair electro-mechanical equipment and misc. types of laboratory equipment. Interface with customers for both sales and service in person, in writing, and on the phone.
Duties and Responsibilities
Perform repairs and calibrations on various nuclear and non-nuclear precision measuring devices.
Communicates service capabilities to customers.
Calls on prospective and long-term customers to sell additional services and service contracts.
Meets turnaround and overall service goals.
Works with team leaders to ensure the key measures are being achieved.
Provide customer service support.
Perform shipping and receiving functions for equipment serviced.
Be willing to cross-train and learn other skills.
Provide training to customers on service and calibration as required.
Works closely with Production Department personnel and assists with production calibration as needs require.
Other duties as assigned
Prerequisite Skills and Education
2-year Technical Degree or equivalent work experience
Sales and Customer Service experience.
Must be able to lift 90 pounds.
Must have excellent organizational and interpersonal skills and be self-motivated.
Must be willing to attend additional training as required and offered.
Must have working knowledge of Microsoft Windows-based applications.
The above description covers the most significant duties performed but does not exclude other work assignments.
Troxler Electronic Laboratories, Inc. offers a comprehensive benefits plan, including Medical, Dental, Vision, Life and Flex Pay as well as monthly performance bonus potential.
About Troxler
Founded in 1958, Troxler Electronic Laboratories, Inc. is a world leader in the manufacturing of precision testing, quality control and measurement equipment for the highway and construction industries. We are recognized worldwide as the industry standard for Nuclear Moisture/Density Gauges, and a leader in the production of Gyratory Compactors and Asphalt Ignition Ovens.
Troxler also provides a full range of radiological services to support users of radioactive material and radiation producing devices in industrial, governmental, medical, and educational settings.
With our global distribution network, along with sales and support offices in Texas, North Carolina, Illinois, Florida, California and Louisiana as well as China and Germany, Troxler provides full service, training, and maintenance support for all our products.
Troxler is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
